services
Focusing specifically on the retail and foodservice equipment sector, Tec Line offers unparalleled knowledge backed by decades of experience. The services we provide are done so to a precise standard that meets or exceeds manufactories recommendations and with the utmost professionalism.
Emergency Breakdown
When a critical appliance goes down, the disruption caused to a business can be significant. That’s why Tec Line offers a rapid-response emergency repair service, 364 days a year. Working with our priority customers to understand their specific needs, our team will support you, investigating and fixing issues as quickly as possible.
Our specialist Gas Safe engineers are on hand to deliver technical expertise, quickly and efficiently. With consistently high first-time fix results, we can minimise downtime and maintain efficiency in a busy kitchen or retail site.
Spare Parts Distribution
Utilising our partnership with several of the industry’s most prominent equipment manufacturers, Tec Line stocks a complete range original manufacturer parts, including most required replacement spare parts. Parts that do not require an engineer to fit can be shipped overnight by mail from our UK warehouse, while parts requiring engineer support arrive by van, ready to be fitted by our fully-trained and qualified technicians.
Preventative Maintenance
We recommend that customers take a proactive approach to the service and maintenance of their equipment. Relied upon at all times and expected to operate in some of the most demanding environments, retail and catering equipment must be regularly inspected and serviced to continue working safely and at its best.
At Tec Line, we offer a range of in and out of warranty preventative maintenance contracts, each designed to suit the bespoke needs of an individual business while achieving a safe and compliant environment for your staff and customers alike.
The use of a planned preventative maintenance contract will enable equipment to maintain efficiency, preserve a manufacturer warranty, identify potential issues and ultimately reduce downtime.
Installation and Commissioning
Working in conjunction with several leading equipment manufacturers, Tec Line engineers deliver, install and commission the latest equipment. Available nationwide, our factory-trained engineers can work with a site to arrange a suitable delivery and installation time, minimising disruption during peak trading hours. Using our bespoke stockholding solution in the UK, Tec Line can install a single unit or manage the roll-out of new equipment across an entire estate, including storage and delivery if required.
Fully trained and certified, our engineers will commission an appliance before leaving a site, meaning our operators can concentrate on cooking food and serving their own customers.
Equipment Refurbishment
Our specialist Tec Line refurbishment service ensures appliances are in full working order after a sustained period of non-use. Using manufacturer-approved cleaners, our team expertly overhauls and cleans all working parts and customer-facing displays, ensuring they are fully working and ready for service.
Testing & Certification
Our Gas Safe engineers are on hand to support with annual testing and certification. A requirement for any gas appliance, it’s vital to ensure appliances are regularly checked, tested and have full certification in order to operate safety and comply with regulations.
Supplementary Support
Using our unique position and our specialist knowledge of the industry, Tec Line can provide a high level of service and support to our customers. In addition to our installation, service and maintenance offering, we also invite customers to use our fully equipped West-London showroom and test kitchen and can support a range of supplementary requirements. From stockholding to full nationwide delivery, new equipment testing and evaluation reporting, invoicing, usage advice, warranty support and even factory-approved engineer training – Tec Line offers bespoke and comprehensive support.